This Privacy Statement sets out how Stockspot Pty Ltd, trading as Stockspot, uses and protects any information that you give Stockspot when you use this website. The privacy of your personal information is of supreme importance to us. We value your trust, and aim to help you manage and build wealth over a long period. The protection of your personal information is a vital part of this relationship.
This statement explains how Stockspot is in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
The five most important things
Stockspot may change its Privacy Statement from time to time. Any changes we make will be updated on this page. You should check this page from time to time to ensure that you are happy with any changes.
You have the option of communicating with us anonymously or using a pseudonym if you prefer. For example, you may wish to withhold your personal information when making a general enquiry about a product or service we offer. However, we will refuse to provide a product or service where it is impractical or unlawful to do so without your personal information.
This statement is effective from 24 September 2024.
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for:
Certain laws such as the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) also require us, where it is necessary, to establish your identity (and, where relevant the identity of other persons associated with your investment with us) by collecting personal information and taking steps to verify some or all of this information we collect. During the course of your dealings with us, we may also collect and verify further information about you (as well as other persons who act on your behalf or who are associated with your investment) to comply with these laws.
You are not obligated to give us the information that we request. However, if you do not give us the information that we ask for, or the information you give is not complete or accurate, this may:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We retain personal information subject to our business needs, but also in accordance with any laws that apply. Where your personal information is no longer needed for a business purpose we will de-identify and destroy this information.
It is generally unlikely that we will disclose your personal information overseas. However, we may occasionally use third-party service providers or offshore outsourcing services to provide services to you. Depending on the circumstances, the relevant countries will vary such that it is not practicable to list them here.
Any overseas disclosure does not affect our commitment to safeguarding your personal information and we will take reasonable steps to ensure any overseas recipient complies with the Australian Privacy Principles.
For statistical purposes we collect information on web site activity (such as the number of users who visit our web site, the date and time of visits, the number of pages viewed, navigation patterns, what country and what systems users have used to access the site and, when entering our web site from another web site, the address of that web site) through the use of ‘cookies’. This information on its own does not identify an individual but it does provide us with statistics that can be used to analyse and improve our web site. We may also collect your personal information via your use of our web site. Generally, the information that we collect is what you give us when you complete a form or otherwise make an enquiry or transaction via the web site. To evaluate the effectiveness of our web site advertising, we may use third parties to collect statistical data. No personal data is collected on these occasions.
A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You can contact us at any time and request access to the personal information that we hold about you. In some circumstances, we may not be able to disclose this information to you. If this is the case we will inform you in writing and explain the reasons why.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. If we do not agree with the corrections you have supplied and refuse to correct the personal information, we will give you a written notice to that effect.
If you have a complaint or concern about your privacy, please contact our Privacy Officer at at compliance@stockspot.com.au. ‘Attention: Privacy Officer’.
If you are not satisfied with our response to your complaint, you may be able to lodge a complaint with an external dispute resolution scheme. The external dispute resolution body is established to assist you in resolving your complaint where you have been unable to do so with us. However, it's important that you contact us first.
Stockspot is a member of the Australian Financial Complaints Authority (“AFCA”). You can contact them with the following details:
Online: www.afca.org.au
Phone: 1800 931 678
Email: info@afca.org.au
Post: GPO Box 3, Melbourne VIC 3001.
Should you be unhappy with the outcome from the external dispute resolution scheme, you have the option to refer your privacy complaint to the Office of the Australian Privacy Commissioner (‘OAIC’):
Online: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Post: GPO Box 5218, Sydney NSW 2001