This Privacy Statement explains how Stockspot Pty Ltd, trading as Stockspot, collects, uses, discloses, and safeguards your personal information when you visit our website or app. It details the reasons we collect and use your data, the types of organisations we may share it with, and the purposes for which your information is shared. Protecting your privacy is of utmost importance to us. We deeply value the trust you place in us and are committed to helping you manage and build your wealth over the long term. Safeguarding your personal information is an essential part of our relationship with you.
The types of information that we collect and hold about you could include:
Over the course of our relationship with you, we may collect and hold additional personal information, such as transactional information, account or policy information, and any enquiries related to your products or services. This information is essential for processing your application and ensuring we provide you with the appropriate level of service. Without it, we may be unable to fully meet your needs or deliver the services you expect.
We collect this information to better understand your needs and to provide you with improved products and services. Below are some of the ways we may use your personal information, including but not limited to:
We may share your information with authorised third parties for the purposes outlined in the section “How We Use Your Information” or where permitted by law, including the following:
All personal information is encrypted and securely stored, with our servers located in Australia to ensure compliance with local data protection regulations. However, we may occasionally use third-party service providers or offshore outsourcing services to provide services to you.
For statistical purposes we collect information on website or app activities (such as the number of users who visit our website or app, the date and time of visits, the number of pages viewed, navigation patterns, what country and what systems users have used to access the site and, when entering our website from another website, the address of that website) through the use of ‘cookies’. This information on its own does not identify an individual but it does provide us with statistics that can be used to analyse and improve our website or app. We may also collect your personal information via your use of our website or app. Generally, the information that we collect is what you give us when you complete a form or otherwise make an inquiry or transaction via the website or app. To evaluate the effectiveness of our web site advertising, we may use third parties to collect statistical data. No personal data is collected on these occasions.
A cookie is a small file that asks for your permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps us analyse web traffic or notify us when you visit a particular site. Cookies allow web applications to respond to you as an individual, allowing the site to adjust its functions based on your preferences, likes, and dislikes by remembering the information you share.
We use traffic log cookies to track which pages are being visited. This helps us analyse web traffic data and improve our website and app to better meet customer needs. The information we collect is used solely for statistical analysis, and once this analysis is complete, the data is removed from our system.
Overall, cookies help us provide you with a better website and app, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We are committed to protecting the security of your personal information. To prevent unauthorised access or disclosure, we implemented a range of physical, electronic and managerial safeguards to secure the information we collect online.
We retain personal information only for as long as necessary to meet our business needs, and to comply with applicable laws. Once your personal information is no longer required for a business purpose, we will take appropriate steps to de-identify and securely destroy it.
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your explicit consent or are required to do so by law.
You have the right to request access to the personal information we hold about you at any time. In certain circumstances, we may refuse access or provide only partial access, such as when the information involves other individuals. If this occurs, we will notify you in writing and provide a clear explanation for our decision.
If you believe that any personal information we hold about you is incorrect or incomplete, please contact us by writing or emailing us as soon as possible. We will make the necessary corrections promptly if we find the information to be inaccurate. If we do not agree with your requested corrections and choose not to amend the information, we will provide you with a written explanation.
You also have the option to communicate with us anonymously or using a pseudonym, should you prefer. For example, you may wish to withhold your personal details when making a general enquiry about a product or service we offer. However, please note that we may not be able to provide certain products or services if it is impractical or unlawful to do so without your personal information.
If you have any concerns or complaints regarding your privacy, please contact our Privacy Officer at compliance@stockspot.com.au, with the subject line ‘Attention: Privacy Officer’.
If you are not satisfied with our response to your complaint, you may be able to escalate the matter to an external dispute resolution scheme. The external dispute resolution body is established to assist to resolve issues that remain unresolved directly with us. However, we encourage you to contact us first so we can attempt to resolve the matter.
Stockspot is a member of the Australian Financial Complaints Authority (“AFCA”). If necessary, you can contact AFCA via with the following contact details:
Should you be unhappy with the outcome from the external dispute resolution scheme, you have the option to refer your privacy complaint to the Office of the Australian Privacy Commissioner (‘OAIC’):
We may update this Privacy Statement from time to time. This Privacy Statement was last updated on 17 December 2024.